Frequently Asked Questions
Please read our FAQ before sending us a message.
While most of our diamonds are 100% natural and have not been worked on in any way, we do carry a small selection of color enhanced diamonds. We will always disclose any treatment up front. Look for the terms “treated” or “color enhanced” in the title
We don’t have a minimum. We are happy to send you as much or as little as you need.
If you are unsatisfied with your purchase we are always happy to arrange for a return or exchange. However please note that we cannot accept returns on stones that have already been set.
We ask that any returns or exchanges be made within 3 weeks of purchase. Of course, we understand that sometimes there are extenuating circumstances, so please feel free to contact us regarding a return should it be after the three week period.
We ship internationally at no cost for any purchase over $500US. For smaller purchases, international shipping for polished diamonds is $50. For rough is its $70 which also covers the mandatory Kimberley Certificate.
Unfortunately, the laws and taxes differ greatly from country to country. If you are not sure what the diamonds importing duties are in your country, we suggest contacting your country’s customs department for the most up to date information.
Why must I pay shipping twice for my order containing both rough and polished diamonds?
The Kimberley Process governs the international trade of rough diamonds so a Kimberley Certificate is only issued when we are sending rough outside the US. However all of our invoices contain the mandatory Kimberley Statement which guarantees that our diamonds are responsibly sourced and conflict free.
Our diamonds are sourced from Kimberley compliant countries around the world. As Kimberley licensees we take or responsibility to source ethically very seriously. They are conflict free.